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Account & Order Management

How do I return items I've ordered?

We understand that returns happen, and we want to make it easy for you to return any unneeded items. Defective product? We apologize for the inconvenience! You do not need to submit an RMA return request. Please contact us at [email protected], an

What do I do if I've experienced credit card fraud?

If you have received a shipment from us that you did not order or have a charge on your card that you do not recognize, our sincerest apologies! Please contact us. We do see fraudulent orders come through from time to time. We try to stay alert and c

What is the status of my order?

Thank you so much for your order and for choosing eco-friendly packaging! Have you received your order confirmation via email? If so, your order is in our queue and either processed or shipped. Orders can take two days (for stock items) to several we

What do I do if I need to change or cancel my order?

Requests may or may not be able to be accommodated. Please contact us as soon as possible via chat or phone during business hours so we can see if we can accommodate your change request. To submit cancellation requests outside of business hours, plea

What do I do if there is an issue with an order I received?

We are sorry to hear that there was an issue with your order!. We firmly uphold our Commitment To You and will work expediently to resolve the issue for you. Please contact us with the following information:. Please go to the following link and fill

How do I track my order via my account?

You will receive an automatic shipment confirmation with the tracking if your order has shipped. If not, our apologies! To view the status and track your order, follow these few steps:. You can also view the order and print an invoice from that page.

How do I create an account?

By creating an EcoEnclose account, you'll be able to check out more quickly and view your order status, old orders; place reorders and return requests, view recent items you've viewed, and see and use any store credit you have on your account. Creati

What is the EcoBucks rewards program?

We are happy that you are interested in our EcoBucks program! You can view details, access your account, redeem your points, and copy your referral code to share via our website at this link:. Please let

How do I view my order history and receipts?

Have a question about your charges? Looking for a receipt?. If you created an account, you can find all of this information by logging into your account at If you haven't created an account, you can still do so. Using the

Does EcoEnclose offer credit terms?

Thank you for your interest in setting up terms with us! EcoEnclose offers Net 30 terms for customers who qualify. Qualifications include:. Here are the terms:. If that interests you, please fill out the application at the link below and send it alon