What if my shipment is delayed or lost?Updated a year ago

We are so sorry that your shipment is delayed in transit. We are here to help! 

Occasionally, carriers will miss a scan when it's processed at their sorting facility; in that case, the tracking will not be updated. Because, likely, your order is still on its way to you without updated tracking, we provide you with two options:

If you have flexibility in when you receive the shipment, please contact us again if the tracking has more than five days without an update, AND you have not received your order within the timeline below for your shipping method. At that point, we will replace your order free of charge.

Domestic:
USPS First Class: 14 business days from shipment
USPS Priority: 5 business days from shipment
UPS Ground: 5 business days from shipment
UPS Next Day Air: 2 business days from shipment
UPS 2 Day: 3 business days from shipment
UPS 3 Day: 4 business days from shipment

International:
USPS First Class: 17 business days from shipment
USPS Priority: 8 business days from shipment
UPS Standard: 10 business days from shipment
UPS Worldwide Expedited: 5 business days from shipment

If you need the shipment as soon as possible, we ask that you place a new order and we will expedite its production. Just reply to the order confirmation explaining that this is a replacement order. (Please note that if your original shipment ends up being delivered, we will not issue a refund for either order.) 

Please contact us or call us at 888.445.6575. We are sorry for any inconvenience!