Damaged UPS ShipmentUpdated 12 days ago

We are so sorry to hear that your shipment was damaged in transit! Damage claims are eligible for 60 - 90 days, depending on the carrier and method: 

• UPS Shipments: claim within 60 days of the scheduled delivery 
• USPS Priority Shipments: file before 60 days after ship date.

We will replace damaged or lost items from your packages within that timeline. 

To get started, please email the below items to us at [email protected], including photos. This will give us the information to send you replacements and file a claim with UPS. 

1. Two photos of the damaged shipping container (one of each side, please).
2. A photo showing the damaged contents inside, ideally inside the original shipping container, with all the original cushioning (if present).
3. A photo of the damaged contents removed from the shipping container.
4. A close-up photo of the shipping label with the tracking number.

Once we receive your damage report with photos, we will send replacement items free of charge via the same transit method.