# EcoEnclose

> Public Help Center articles for EcoEnclose.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How long will my shipment take to get to me?](https://help.ecoenclose.com/en-US/how-long-will-my-shipment-take-to-get-to-me-185602.md): The time it takes for the carrier to deliver your shipment will depend on the destination. We will be shipping your order from our warehouse in Louisville, Colorado. You can check the below times and maps for the estimated time in transit for your ar
- [What should I know about import brokerage and fees?](https://help.ecoenclose.com/en-US/what-should-i-know-about-import-brokerage-and-fees-185605.md): We are excited to have so many International customers and would like to help make the import process as easy and understandable as possible. International shipments require brokerage and customs clearance to enter your country. Once your order arriv
- [What if my shipment is delayed or lost?](https://help.ecoenclose.com/en-US/what-if-my-shipment-is-delayed-or-lost-185609.md): We are so sorry that your shipment is delayed in transit. We are here to help!. Occasionally, carriers will miss a scan when it's processed at their sorting facility; in that case, the tracking will not be updated. Hopefully, your order is still on i
- [Why don't you offer USPS International shipping services?](https://help.ecoenclose.com/en-US/why-dont-you-offer-usps-international-shipping-services-186182.md): Once a package leaves the United States, it is no longer under the jurisdiction of the US Postal Service. Once it reaches the destination country, it is transferred to its postal service. Due to many issues with deliveries to foreign countries while
- [Damaged UPS Shipment](https://help.ecoenclose.com/en-US/damaged-ups-shipment-186185.md): We are so sorry to hear that your shipment was damaged in transit! Damage claims are eligible for 60 - 90 days, depending on the carrier and method:. We will replace damaged or lost items from your packages within that timeline. To get started, pleas
- [EcoEnclose In-Store Pickup Policy](https://help.ecoenclose.com/en-US/ecoenclose-in-store-pickup-policy-229667.md): We love to meet and chat with our local customers! Please read below for the process you will follow when picking up an order. We will hold your order for pickup for 2 weeks after your first email notification before the order is recycled/restocked.
- [What should I know about import costs for Canadian shipments?](https://help.ecoenclose.com/en-US/what-should-i-know-about-import-costs-for-canadian-shipments-229699.md): There may be customs duties and brokerage fees when importing EcoEnclose products, depending on the value of the shipment and the carrier you choose. You can read more about the import process here. Unfortunately, we cannot figure exact costs for you
- [Tariff Codes and Import Criteria for EcoEnclose Products](https://help.ecoenclose.com/en-US/tariff-codes-and-import-criteria-for-ecoenclose-products-229700.md)
- [How do I return items I've ordered?](https://help.ecoenclose.com/en-US/how-do-i-return-items-ive-ordered-185610.md): We understand that returns happen, and we want to make it easy for you to return any unneeded items. Defective product? We apologize for the inconvenience! You do not need to submit an RMA return request. Please send pictures to hello@ecoenclose.com,
- [What do I do if I've experienced credit card fraud?](https://help.ecoenclose.com/en-US/what-do-i-do-if-ive-experienced-credit-card-fraud-229668.md): If you have received a shipment from us that you did not order or have a charge on your card that you do not recognize, our sincerest apologies! Please contact us. We do see fraudulent orders come through from time to time. We try to stay alert and c
- [What is the status of my order?](https://help.ecoenclose.com/en-US/what-is-the-status-of-my-order-229669.md): Thank you so much for your order and for choosing eco-friendly packaging! Have you received your order confirmation via email? If so, your order is in our queue and either processed or shipped. Orders can take two days (for stock items) to several we
- [What do I do if I need to change or cancel my order?](https://help.ecoenclose.com/en-US/what-do-i-do-if-i-need-to-change-or-cancel-my-order-229671.md): Requests may or may not be able to be accommodated. Please email or call us as soon as possible so we can see if we can accommodate your change request. Our lead times vary depending on what products you ordered. Regardless of our posted lead times,
- [What do I do if there is an issue with an order I received?](https://help.ecoenclose.com/en-US/what-do-i-do-if-there-is-an-issue-with-an-order-i-received-229672.md): We are sorry to hear that there was an issue with your order!. We firmly uphold our Commitment To You and will work expediently to resolve the issue for you. Please contact us with the following information:. Please check out our "Damaged UPS Shipmen
- [How do I track my order via my account?](https://help.ecoenclose.com/en-US/how-do-i-track-my-order-via-my-account-229674.md): You will receive an automatic shipment confirmation with the tracking if your order has shipped. If not, please check your spam or promotional folders to see if the email is there. To view the status and track your order online, follow these few step
- [How do I create an account?](https://help.ecoenclose.com/en-US/how-do-i-create-an-account-229694.md): By creating an EcoEnclose account, you'll be able to check out more quickly and view your order status, old orders; place reorders and return requests, view recent items you've viewed, and see and use any store credit you have on your account. Creati
- [What is the EcoBucks rewards program?](https://help.ecoenclose.com/en-US/what-is-the-ecobucks-rewards-program-229695.md): We are happy that you are interested in our EcoBucks program! You can view details, access your account, redeem your points, and copy your referral code to share via our website at this link:. https://www.ecoenclose.com/ecoally-community. Please let
- [How do I view my order history and receipts?](https://help.ecoenclose.com/en-US/how-do-i-view-my-order-history-and-receipts-229696.md): Have a question about your charges? Looking for a receipt?. If you created an account, you can find all of this information by logging into your account at https://www.ecoenclose.com/. If you haven't created an account, you can still do so. Using the
- [Does EcoEnclose offer credit terms?](https://help.ecoenclose.com/en-US/does-ecoenclose-offer-credit-terms-229697.md): Thank you for your interest in setting up terms with us! EcoEnclose offers Net 30 terms for those who qualify. Please reach out to hello@ecoenclose.com to learn more and get the credit application!. Here are the terms:. Once approved, orders can be p
- [Is custom printing available on your tapes?](https://help.ecoenclose.com/en-US/is-custom-printing-available-on-your-tapes-185604.md): Yes, we offer custom packing tape! We have three options - Water-Activated Tape in Reinforced and Non-Reinforced, Kraft Flatback Tape, and Cello Tape. Shop custom packing tape here. There is a minimum order quantity of 6 to 10 cases to custom print o
- [Do you offer printed samples?](https://help.ecoenclose.com/en-US/do-you-offer-printed-samples-185608.md): We always offer digital proofs free of charge for all our custom-printed products. If you are curious about print quality please email us for samples. We offer physical samples of printed mailers, shipping boxes, notecards, and sticker samples. Here
- [Do you offer colored poly mailers?](https://help.ecoenclose.com/en-US/do-you-offer-colored-poly-mailers-185616.md): We currently have two colors of Poly Mailers: Ivory and Gray. We can offer custom colors, edge-to-edge, and full-color printing, for quantities of 25,000+. For these quantities, please contact us for more information.
- [Can boxes be printed in multiple colors?](https://help.ecoenclose.com/en-US/can-boxes-be-printed-in-multiple-colors-185618.md): Our custom shipping boxes can be printed in two colors. If you want two-color box printing, please review our shipping box artwork guidelines. Contact hello@ecoenclose.com to share more about your vision and ensure we believe your envisioned box desi
- [Can I print barcodes on my packaging?](https://help.ecoenclose.com/en-US/can-i-print-barcodes-on-my-packaging-229660.md): Yes, we have printed barcodes on mailers (paper and plastic) and boxes. Below summarizes our warning/recommendation on this topic: We cannot guarantee that flexo-printed UPCs will scan. However, they have worked fine for our customers in most instanc
- [What ink colors are available for custom packaging?](https://help.ecoenclose.com/en-US/what-ink-colors-are-available-for-custom-packaging-229701.md): Curious about what colors we offer for custom printing on our packaging? You can find this information on the individual artwork guidelines by product pages. We also offer a more sustainable Algae ink for our paper options, available in black ink onl
- [Templates for EcoEnclose Sheet Labels](https://help.ecoenclose.com/en-US/templates-for-ecoenclose-sheet-labels-229767.md): Thank you for choosing eco-friendly shipping labels! Here, you can find PDF and Microsoft Word templates for our 6.5x4.5" or 8.5x5.5" labels. These templates work for both our WHITE and our KRAFT shipping labels. SL-8.5-x-5.5.pdf. SL-8.5-x-5.5.doc. S
- [Vector vs. Raster Graphics](https://help.ecoenclose.com/en-US/vector-vs-raster-graphics-229768.md): Vector graphics use geometrical objects, including points, lines, curves, circles, or other shapes, to form an image. The alternative is a bitmap or raster graphics, a map of bits (dots or pixels). Unlike bitmap graphics, vector graphics are scalable
- [Learn More: Custom Branding](https://help.ecoenclose.com/en-US/learn-more-custom-branding-963789.md): Learn about printing, inks, ink sustainability and our artwork guidelines for custom packaging in our Custom Branding Resource Hub.
- [What are poly bag suffocation requirements?](https://help.ecoenclose.com/en-US/what-are-poly-bag-suffocation-requirements-185611.md): Poly bag suffocation requirements are becoming more prevalent, but there is a lot of confusion about where, when, and why they are required. Our blog provides extensive detail on this topic. Read on for a summary of what this means for your business
- [Is your tissue paper chlorine free?](https://help.ecoenclose.com/en-US/is-your-tissue-paper-chlorine-free-185612.md): Yes! Our Tissue Paper is chlorine free. Here are some other features of our tissue papers:
- [I love the sample kit box. Can I order that same box?](https://help.ecoenclose.com/en-US/i-love-the-sample-kit-box-can-i-order-that-same-box-185613.md): Yes! You can order our sample kit box. This box is a TL, or Tab Locking style, in 32 ECT E material. The interior dimensions are 13.25 x 10.25 x 2.25". That said, we have sent out different dimensions in the past, so please double-check the interior
- [Can you recommend a box or mailer size to ship my product?](https://help.ecoenclose.com/en-US/can-you-recommend-a-box-or-mailer-size-to-ship-my-product-185617.md): We recommend measuring the item(s) you need to ship first. Arrange them on a table or counter and imagine a box around those items. Measure the Length x Width x Height of that imaginary box. For custom corrugated shipping boxes:. For bubble mailers:.
- [Can I order mailers without the EcoEnclose logo?](https://help.ecoenclose.com/en-US/can-i-order-mailers-without-the-ecoenclose-logo-185619.md): Our mailers and shopping bags are pre-printed with our logo and recycled information during production. The vast majority of companies we work with want us to do this so that they can showcase their eco-friendly packaging efforts to their customers.
- [What box strength should I choose?](https://help.ecoenclose.com/en-US/what-box-strength-should-i-choose-185621.md): Box strength is a surprisingly complicated and nuanced characteristic! Here, we provide high-level guidance for anyone deciding whether to use 23ECTB, 32ECTB, 32ECTC, 32ECTE, or 44ECTC sheets for their custom shipping box. To better understand the fa
- [What is the difference between Tab Lock Rigid Mailers and the Self Seal Rigid Mailers?](https://help.ecoenclose.com/en-US/what-is-the-difference-between-tab-lock-rigid-mailers-and-the-self-seal-rigid-mailers-186180.md): EcoEnclose offers two rigid mailers:. Tab Lock Extra Rigid MailersSelf Seal Rigid Mailers. They are both 100% recycled paperboard - 90% of which is post-consumer recycled content. Both are a brown Kraft color with a great eco aesthetic. Here are the
- [WAT Dispenser Troubleshooting and Warranty Info](https://help.ecoenclose.com/en-US/wat-dispenser-troubleshooting-and-warranty-info-186184.md): EcoEnclose has 5 Water Activated Tape Dispensers, each with different features. We have compiled this resource for some possible scenarios in case you are experiencing any issues with your dispenser. You can also find our warranty information below i
- [BMC - Box Certification Stamp Requirements](https://help.ecoenclose.com/en-US/bmc---box-certification-stamp-requirements-229296.md): We no longer offer a BMC stamp or the EcoEnclose stamp for boxes. If you want recycled information on your box, you can include those details in an art file and order custom-printed boxes. Many corrugated boxes have a round or square Box Manufacturer
- [Are EcoEnclose product available for wholesale?](https://help.ecoenclose.com/en-US/are-ecoenclose-product-available-for-wholesale-229662.md): EcoEnclose does not offer wholesale accounts, but we have quantity discounts for most of our products that are automatically applied to orders. We are a manufacturer and distributor selling primarily to ecommerce businesses. We also occasionally sell
- [How do I load the 2" Carton Sealing Handheld Tape Dispenser?](https://help.ecoenclose.com/en-US/how-do-i-load-the-2%22-carton-sealing-handheld-tape-dispenser-229665.md): Below are the instructions for loading our 2" carton sealing handheld tape dispenser.
- [Where are EcoEnclose products made?](https://help.ecoenclose.com/en-US/where-are-ecoenclose-products-made-229666.md): Why do we care so much about U.S.-made products?. It’s a complex topic that we’ve given a lot of thought to. We understand that overseas production can be less expensive, that raw materials often have to come from all over the world regardless of whe
- [How do I place an order for custom shipping boxes?](https://help.ecoenclose.com/en-US/how-do-i-place-an-order-for-custom-shipping-boxes-229702.md): Find instant quotes and place a sample or quantity box order via our site here:. https://www.ecoenclose.com/shop/custom-shipping-boxes/. Here are the steps:. Step 1: Click on the box style - there should be a green box around your selection. Step 2 o
- [How do I use the Pull & Tear Tape Dispenser?](https://help.ecoenclose.com/en-US/how-do-i-use-the-pull-&-tear-tape-dispenser-229763.md): EcoEnclose Kraft Paper Tape Pull & Tear Dispenser is designed for those on a budget with low-packaging volumes. Hefty steel construction with a baked enamel finish which prevents corrosion. The tape delivery system delivers moistened tape with a pull
- [Paper Weight Metric Conversion](https://help.ecoenclose.com/en-US/paper-weight-metric-conversion-229764.md): A paper's basis weight is measured in pounds (lbs) in North America. Paper mills outside North America use the metric system to designate paper weight - grams/square meter (gsm). Below is a list of conversions for EcoEnclose packaging papers from gsm
- [What are high tack thermal labels?](https://help.ecoenclose.com/en-US/what-are-high-tack-thermal-labels-229769.md): EcoEnclose High Tack Thermal Label Rolls were introduced for use on our Padded Mailers, which have an uneven surface and are difficult to adhere to. These shipping labels utilize a hot melt adhesive, 100% adhesive (no water), similar in material make
- [What are box dimensions?](https://help.ecoenclose.com/en-US/what-are-box-dimensions-229770.md): Are you inputting your dimensions for a custom shipping box? If so, you might be confused - what are the height, width, and length?. Box dimensions always refer to measurements INSIDE of the box. You will list the dimensions in inches according to Le
- [What is the font size of the suffocation warning on EcoEnclose poly bags?](https://help.ecoenclose.com/en-US/what-is-the-font-size-of-the-suffocation-warning-on-ecoenclose-poly-bags-229771.md): EcoEnclosepoly bags with suffocation warning uses the below font sizes for the suffocation warning print. This complies with Amazon and FDA requirements. 4x5" and 6x8" bags: 10pt. 7.5x10", 9x12" and 10.5x14" bags: 12pt. 12x18" bag: 14pt. 18x24" bag:
- [Are EcoEnclose products compostable?](https://help.ecoenclose.com/en-US/are-ecoenclose-products-compostable-185606.md): In general, EcoEnclose prioritizes designing for recyclability. Recycling is the most materially-efficient way to keep existing materials circulating, extending the useful life of the raw materials and resources that went into their production, and r
- [Are EcoEnclose poly mailers recyclable?](https://help.ecoenclose.com/en-US/are-ecoenclose-poly-mailers-recyclable-185622.md): Yes -- EcoEnclose Poly Mailers and Bubble Mailers can be recycled with #2 or #4 plastics. Most grocery stores, department stores, pharmacies, and other retailers will accept these types of plastic. You can also ask your local curbside recycling progr
- [What is the difference between compostable and biodegradable packaging?](https://help.ecoenclose.com/en-US/what-is-the-difference-between-compostable-and-biodegradable-packaging-186181.md): Check out our blog post for more information: What’s the Difference Between Recyclable and Compostable Packaging?. Our blog post breaks down the difference between compostable and biodegradable, plus:
- [How do I recycle EcoEnclose products?](https://help.ecoenclose.com/en-US/how-do-i-recycle-ecoenclose-products-229762.md): We've outlined detailed end-of-life guidance here for our sustainable shipping solutions. Thank you for keeping it circular!
- [Sustainable Attributes of EcoEnclose Tapes](https://help.ecoenclose.com/en-US/sustainable-attributes-of-ecoenclose-tapes-229766.md): Water-Activated Tape - Reinforced. Water-Activated Tape - Non-Reinforced. Cello Tape. Kraft Flatback Tape
- [Where can I recycle my EcoEnclose sticker liners?](https://help.ecoenclose.com/en-US/where-can-i-recycle-my-ecoenclose-sticker-liners-229772.md): Good news! EcoEnclose offers a Liner Take-Back Program for EcoEnclose standard paper stickers. Here are the steps:. If you ordered from our Zero Waste line, those are curbside recyclable!
- [Learn More: Sustainability](https://help.ecoenclose.com/en-US/learn-more-sustainability-963791.md): Explore our extensive resources in our Resource Library.Brands have many complex topics to navigate—emerging legislation, plastic vs. paper, the pros and cons of compostability, and more—and our resources help you make research-based, data-driven dec