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How do I return items I've ordered?Updated 10 months ago

We understand that returns happen, and we want to make it easy for you to return any unneeded items.

Defective product? We apologize for the inconvenience! You do not need to submit an RMA return request. Please contact us at [email protected], and we will work with you on a solution.

Did you receive the wrong item? We are sorry for the trouble! You do not need to submit an RMA return request. Please contact us, and we will send you the correct item at no additional cost. Make sure to let us know which item you received and the quantity.

Here are the details for returns:

  • We accept returns for unused stock products within 90 days of purchase.
  • Corrugate, printed, custom products, and clearance items are non-returnable. Please let us know if you have any issues, and we will work toward a resolution.
  • We ask that all bundles or cases be complete.
  • EcoEnclose does not cover the cost of the return.
  • Water-Activated Tape Dispensers have a 30-day return window and a repair warranty (details are below). 

Ordered the wrong product or size? We've got you covered! We can issue a store credit or refund of the product total minus the return cost once the product is returned. If you are interested in an exchange, we can issue store credit and let you know once that is complete so that you can place a new order.

If you have an account with us, please create a Return Merchandise Authorization via our website, and we will respond with the next steps.

  1. Go to www.ecoenclose.com
  2. Log into your account
  3. Click on the order in question
  4. Check the box for the product you would like to return
  5. Click Return
  6. Use the dropdowns to select the reason and the reimbursement method

If you do not have an account, create one and process the return. If you have any issues, please let us know.

Having issues with a non-returnable product? Please contact us; we are happy to explore the issue with you.

Limited repair warranty for Water Activated Tape Dispensers. 

Phoenix Kraft Paper Tape Dispenser - Electric: Warranty: 1 year parts & labor

Phoenix Kraft Paper Tape Dispenser - Manual: Warranty: 1 year parts & labor

BP Brand Dispenser - Electric Warranty: 2 year parts, 6 months labor

BP Brand Dispenser - Manual Warranty: 2 year parts, 6 months labor

Pull and Tear Tape Dispenser: Warranty: 2 year parts, 6 months labor

Need to return an Enterprise order? These orders are typically placed via a member of our Customer Growth team. These are handled on a case-by-case basis and may require a restocking fee. Please contact your sales representative or reach out to [email protected] for more information.

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